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Terms Of Service

Last updated on 12 Nov, 2025

Welcome to Make Sense AI ("we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website, AI automation services, and related offerings (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our Services.

  1. Services Overview

  1. Eligibility

  1. Account Registration

  1. Use of Services

  1. Subscription Plans and Payment

  1. Subscription Term and Cancellation

  1. Performance Guarantee

  1. Intellectual Property

  1. Confidentiality

  1. . Data Privacy and Security

  1. . Limitation of Liability

  1. Disclaimer of Warranties

  1. . Indemnification

  1. Third-Party Services

  1. . Modifications to Terms

  1. . Governing Law and Dispute Resolution

  1. . Severability

  1. . Entire Agreement

  1. . Contact Us

1. Services Overview

Make Sense AI provides AI-powered automation solutions specifically designed for luxury spas, thalasso centers, and wellness venues. Our Services include:

  • AI-driven client re-engagement systems

  • Intelligent booking optimization

  • Custom AI agent development

  • Integration with spa management platforms (Planity, Treatwell, Fresha, etc.)

  • Real-time performance dashboards and analytics

  • Strategic consulting and ongoing support

2. Eligibility

You must be at least 18 years old and have the legal authority to enter into binding agreements to use our Services. By using our Services, you represent and warrant that you meet these eligibility requirements.

3. Account Registration

To access certain features of our Services, you may be required to create an account.

You agree to:

  • Provide accurate, current, and complete information during registration

  • Maintain and promptly update your account information

  • Keep your login credentials confidential and secure

  • Notify us immediately of any unauthorized access or use of your account

4. Use of Services

4.1 Permitted Use

You may use our Services for lawful business purposes in accordance with these Terms. You agree not to:

  • Use the Services for any unlawful or fraudulent purpose

  • Attempt to interfere with, disrupt, or compromise the security of our Services

  • Reverse engineer, decompile, or attempt to extract source code from our AI systems

  • Use our Services to send spam, phishing messages, or other unauthorized communications

  • Violate any applicable laws, regulations, or third-party rights

4.2 Client Data

You retain full ownership of all client data provided to us. We will process and store your data solely to deliver our Services and in accordance with our Privacy Policy and applicable data protection laws (including GDPR).

5. Subscription Plans and Payment

5.1 Plans

We offer multiple subscription plans (Starter, Pro, Enterprise). Details of each plan, including features and pricing, are available on our website.


5.2 Fees

  • One-time Setup Fee: Paid upfront upon service initiation. This fee is non-refundable.

  • Monthly Subscription Fee: Billed monthly in advance. Subscription fees are non-refundable except as expressly stated in Section 7 (Guarantee).


5.3 Payment Terms

  • Payments are processed via secure third-party payment processors.

  • You authorize us to charge your designated payment method for all applicable fees.

  • Failure to pay fees on time may result in suspension or termination of Services.


5.4 Price Changes

We reserve the right to modify our pricing with 30 days' advance notice. Changes will not affect your current billing cycle.

6. Subscription Term and Cancellation

6.1 Term

Your subscription begins on the date of purchase and continues on a monthly basis unless canceled.

6.2 Cancellation

You may cancel your monthly subscription at any time with 30 days' written notice to contact@makesens-ai.com. Upon cancellation:

  • Your AI system will continue to operate

  • You will no longer receive support, optimization, or updates

  • No refunds will be issued for the current billing period

6.3 Termination by Make Sense AI

We reserve the right to suspend or terminate your access to the Services if you breach these Terms or engage in prohibited activities.

7. Performance Guarantee

We guarantee measurable results within 60 days of service activation. If you do not see improvement in client engagement and bookings, we will provide 2 additional months of support and optimization at no extra cost.

To qualify for this guarantee:

  • You must actively implement our recommendations

  • Provide timely access to necessary data and systems

  • Comply with all Terms of Service

This guarantee applies only to Starter and Pro plans.

8. Intellectual Property

8.1 Our IP

All content, software, technology, trademarks, and materials provided through our Services are the exclusive property of Make Sense AI and are protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.

8.2 Your Data

You retain all rights to your client data and business information. By using our Services, you grant us a limited, non-exclusive license to process your data solely for the purpose of delivering our Services.

9. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the provision of Services. This obligation survives termination of these Terms.

10.Data Privacy and Security

We are committed to protecting your data. Our data handling practices comply with GDPR and other applicable data protection regulations. For details, please review our Privacy Policy.

We implement industry-standard security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

  1. . Limitation of Liability

To the maximum extent permitted by law:

  • Make Sense AI shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Services.

  • Our total liability for any claim related to the Services shall not exceed the total fees paid by you in the 12 months preceding the claim.

This limitation does not apply to liability for gross negligence, fraud, or intentional misconduct.

  1. . Disclaimer of Warranties

The Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee that the Services will be uninterrupted, error-free, or completely secure.

  1. . Indemnification

You agree to indemnify, defend, and hold harmless Make Sense AI, its affiliates, and its employees from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your use of the Services

  • Your violation of these Terms

  • Your violation of any third-party rights

14. Third-Party Services

Our Services may integrate with third-party platforms (e.g., Planity, Treatwell, Fresha, WhatsApp, etc.). We are not responsible for the availability, functionality, or policies of these third-party services.

15. Modifications to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of Belgium, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of the Services shall be resolved through:

  • Good-faith negotiation between the parties

  • If unresolved, mediation or arbitration in Belgium

  • As a last resort, litigation in the courts of Belgium

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Make Sense AI regarding the Services and supersede any prior agreements.

19. Contact us

If you have any questions about these Terms of Service, please contact us:

Make Sense AI

  • Email: contact@makesens-ai.com

  • Location: Belgium, Luxembourg, France

© 2025 Make Sense AI. All rights reserved.